Keolis Commuter Services
Keolis Commuter Services (KCS) has been the MBTA’s contracted Commuter Rail operating partner since 1 July 2014 when KCS began providing all mechanical, transportation and engineering services in the Boston region. The network, which features 14 lines, 139 stations and 640 km of tracks, carried 36 million passengers in 2019.
On 15 June 2020 the MBTA's Fiscal and Management Control Board unanimously awarded KCS a four-year extension to its current Commuter Rail Operating contract, thereby exercising the full term of the contract option. The contract, which was due to expire in June 2022 will now run until June 2026.
In the current contract period beginning in 2014 and in collaboration with the MBTA, Keolis has added 10,000 more trains per year compared to 2014, deployed customer improvements that include technology allowing passengers to pay for tickets onboard with credit and debit cards, and reinforced safety management protocols that include an expanded and updated Safety Department.
Balancing taxpayer and passenger needs, the four-year extension keeps costs low while also enhancing the passenger experience, including a focus on providing more capacity, further increasing on-time performance and accelerating capital delivery. The extension includes a number of additional benefits with a continuous improvement plan for on-time performance, train crew staffing, and seating capacity, fare evasion measures including the installation of automated fare gates and additional conductors onboard trains, and investments in MBTA railroad infrastructure and assets.